CONTINUOUS QUALITY IMPROVEMENT
WHAT IS THE CONTINUOUS QUALITY IMPROVEMENT EFFORT?
Casey Family Programs and the National Resource Center for Organizational Improvement (NRCOI) define continuous quality improvement as the complete process of identifying, describing, and analyzing strengths and problems and then testing, implementing, learning from, and revising solutions. It relies on an organizational culture that is proactive and supports continuous learning. CQI is firmly grounded in the overall mission, vision, and values of the agency. Perhaps most importantly, it is dependent upon the active inclusion and participation of staff at all levels of the agency, children, youth, families, and stakeholders throughout the process.
Pennsylvania's CQI approach is therefore not another new initiative, but an effort to reshape the system at the local and state level to support the achievement of positive outcomes for our children, youth and families. We believe that the CQI process will support staff in improving their practice which will ultimately lead to healthy children, youth and families.
Full implementation of the CQI effort across the Commonwealth represents a multi-year effort that will be conducted in a phased-in approach. As each county joins the CQI effort, they participate in a state-supported QSR.
- During Phase I, there were six counties that joined the CQI effort. Those counties included: Allegheny, Butler, Lackawanna, Philadelphia, Venango and York.
- During Phase II, there were five counties that joined the CQI effort. Those counties included: Beaver, Dauphin, Lebanon, Washington and Wyoming.
- During Phase III, there were seven counties that joined the CQI effort. Those counties included: Clarion, Crawford, Erie, Luzerne, Montgomery, Schuylkill, and Snyder.
- During Phase IV, there were three counties that joined the CQI effort. Those counties included: Adams, Cumberland, Delaware, Lycoming, and Warren.
- During Phase V, there were three counties that joined the CQI effort. Those counties included: Fulton, Mifflin and Union.
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ROUND 7 QSR RESOURCES:
Pennsylvania's Quality Services Review Protocol (Version 4.0)
QSR Manual and Appendices:
Pennsylvania's Quality Services Review Process Manual (Version 4.0)
Appendices for QSR Process Manual(Version 4.0)
Focus Group Note Taking Template
Key Stakeholder Workgroups:
Sustaining Change Workgroup
Parents and Caregivers