Are you interested in learning more about being a QSR Reviewer? CLICK HERE

Click Here to view the "QSR Reviewer Brochure"

Click below to fill out the QSR Reviewer Application

QSR Reviewer Application - Round 5


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QUALITY SERVICES REVIEW (QSR)

The Quality Service Review (QSR) is one critical component of the Continuous Quality Improvement (CQI) process. The QSR supports a team of certified QSR reviewers to gather information directly from families, children and service team members so that they can assess the current safety, permanency and well-being of a child/youth while also evaluating the system's ability to implement Pennsylvania's Practice Model which provides a basis for promoting and strengthening best practice.

Are you interested in learning more
about being a QSR Reviewer?


Click here to view the
"QSR Reviewer Brochure"

State-Supported QSRs - Round 8 (January 2018 - December 2018)
County # of Cases Onsite Dates For NEW Reviewers 2 Day Training Dates - Training days are 9am-4pm For REPEAT Reviewers QSR Refresher Training Dates - Usually a 2 hour session
Lackawanna 15 April 4-6, 2018 March 21-22, 2018 March 23, 2018 from 10am - 12pm
York 15 April 18-20 and April 24-26, 2018 March 20 & 21, 2018 April 5, 2018 from 9am-12pm
Union 5 May 29-31, 2018 April 23 & 24, 2018 May 2, 2018 from 1-3pm
Beaver 10 May 15-17, 2018 April 25 & 26, 2018 May 8, 2018 at 9:00-11:30am
Venango 7 May 22-24, 2018 May 10 & 11, 2018 May 8, 2018 from 10am-12pm
Washington 15 October 2018
Adams 10 November 2018
Luzerne 15 November 2018
Philadelphia 25 Late November-Early December 2018
Dauphin 15 Fall 2018

Click below to fill out the
QSR Reviewer Application

QSR Reviewer Application - Round 5


WHAT IS THE CONTINUOUS QUALITY IMPROVEMENT EFFORT?

Casey Family Programs and the National Resource Center for Organizational Improvement (NRCOI) define continuous quality improvement as the complete process of identifying, describing, and analyzing strengths and problems and then testing, implementing, learning from, and revising solutions. It relies on an organizational culture that is proactive and supports continuous learning. CQI is firmly grounded in the overall mission, vision, and values of the agency. Perhaps most importantly, it is dependent upon the active inclusion and participation of staff at all levels of the agency, children, youth, families, and stakeholders throughout the process.

Pennsylvania's CQI approach is therefore not another new initiative, but an effort to reshape the system at the local and state level to support the achievement of positive outcomes for our children, youth and families. We believe that the CQI process will support staff in improving their practice which will ultimately lead to healthy children, youth and families.

Full implementation of the CQI effort across the Commonwealth represents a multi-year effort that will be conducted in a phased-in approach. As each county joins the CQI effort, they participate in a state-supported QSR.

  • During Phase I, there were six counties that joined the CQI effort. Those counties included: Allegheny, Butler, Lackawanna, Philadelphia, Venango and York.
  • During Phase II, there were five counties that joined the CQI effort. Those counties included: Beaver, Dauphin, Lebanon, Washington and Wyoming.
  • During Phase III, there were seven counties that joined the CQI effort. Those counties included: Clarion, Crawford, Erie, Luzerne, Montgomery, Schuylkill, and Snyder.
  • During Phase IV, there were three counties that joined the CQI effort. Those counties included: Adams, Cumberland, Delaware, Lycoming, and Warren.
  • During Phase V, there were three counties that joined the CQI effort. Those counties included: Fulton, Mifflin and Union.
  • During Phase VII, there were two counties that joined the CQI effort. Those counties included: Berks and Bucks.

Phase Map

QSR COUNTY REPORTS

Each county involved in the CQI effort receives a final report of the findings from the cases that are reviewed during the case review process. Information from the QSR is analyzed in conjunction with other sources of data so that the county conducts analysis to inform its strategic decision-making about how best to enhance practice and sustain improved outcomes for children, youth and families. A County Improvement Plan (CIP) accompanies each QSR Final Report, as it is it the CIP that outlines the strategies and action steps that will address the priority areas in which they are focused at improving.

To locate a county's QSR Final Report and County Improvement Plan, please click on the link:
(http://www.dhs.pa.gov/citizens/searchforprovider/humanservicesproviderdirectory/index.htm)
Go to the Service Code drop down box and click on "County Children and Youth Agencies".
Go to the County drop down box and click on the name of the county that you are searching for Click on the button that says, Submit Search.
Under the Status and License column, click on "Quality Service Review"

QSR STATEWIDE REPORTS

The following Statewide reports include the summative findings of each round of state-supported onsite QSRs which were conducted.

Quality Service Review Statewide Report – Round Four   **NEW**
Quality Service Review Statewide Report – Round Four - Executive Summary
Quality Service Review Statewide Report – Round Three
Quality Service Review Statewide Report – Round Two
Quality Service Review Statewide Report – Round One


For more information about Pennsylvania's Continuous Quality Improvement Effort, please contact Jeanne Edwards at jls192@pitt.edu.