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Module 3: Using Interactional Helping Skills to Achieve Lasting Change
(3 days – 18 hours)

Research shows that people achieve lasting change if they have a positive working relationship with the helper who is facilitating that change process. Module 3, Using the Interactional Helping Skills to Achieve Lasting Change, introduces participants to the four phases of the Interactional Helping Skills Model, including: the Preliminary/Preparatory Phase, Beginning/Contracting Phase, Middle/Working Phase and the Ending/Transitions Phase. Participants will learn the fundamental skills associated with each phase of the model including Tuning in to Self; Tuning in to Others; Clarifying Purpose and Role; Dealing with Issues of Authority; Reaching for Feedback; and Questioning.

Participants will also use strength-based, solution-focused questions through each phase of the interview. Connections will then be made to the six assessment domains that are explored at each contact/interview to inform casework decision-making and drive planning. Participants will then have the opportunity to apply these skills to individual sessions with children, youth and families. This workshop has been approved for 18 continuing education credits.

Workshop Directory Page

Handout 1: Agenda
Handout 2: Idea Catcher/Action Plan
Handout 3: The Four Phases of Casework Practice
Handout 4: Determine the Phase Activity
Handout 5: Using the Interactional Helping Skills
Handout 6: Tuning in Scenarios
Handout 7: Clarifying Purpose and Role
Handout 8: Protective Authority Continuum
Handout 9: Protective Authority Scenarios
Handout 10: Breaking Down the Barriers
Handout 11: Recognizing and Managing Anger
Handout 12: Change
Handout 13: Stages of Change
Handout 14: Stages of Change: Questions to Ask and Actions to Consider
Handout 15: Strengths-Based, Solution-Focused Questions
Handout 16: Six Assessment Domains
Handout 17: Six Domains Questions Activity Answer Key
Handout 18: Putting the Pieces Together
Handout 19: Quality Interview Preparation Checklist
Handout 20: Case Examples
Handout 21: Juarez Family: New Information
Handout 22: Ethnographic Interviewing
Handout 23: Child Interviews
Handout 24: Developmental Issues in Interviewing Children
Handout 25: Adult Interviews
Handout 26: Family
Handout 27: Genogram for the Doe-Davis Family
Handout 28: Interviewing Collateral Contacts
Handout 29: Structuring the Interview
Handout 30: Interview Scenarios
Handout 31: Interview Feedback Form
Handout 32: Checklist for Interviewing
Handout 33: References

Appendix 1: Cultural Belief Forced-Choice Answers
Appendix 2: Tuning in Scenarios
Appendix 3: Domains Questions
Appendix 4: Developmental Issues Activity Cards

Poster 1: The Four Phases of Casework Practice
Poster 2: Approach Comparison
Poster 3: Six Domains

PowerPoint Items:
Module 3: Using Interactional Helping Skills to Achieve Lasting Change
Powerpoint Handouts

Resources Table Items:
Resource Table 1: Reasons to Engage the Parent and Advocate for Contact or Visitation
Resource Table 2: Ten Things to Do to Support Children of Incarcerated Parents
Resource Table 3: Fathers and Child Development
Resource Table 4: Engaging a Specific Father
Resource Table 5: Barriers to Father Involvement
Resource Table 6: Gathering Family Information

Trainer Resources:
Trainer Resource 1: Determine the Phase Activity Answer Key
Trainer Resource 2: Case Examples Discussion Guide
Trainer Resource 3: Ways in Which Cultures Differ