In 2012, the University of Pittsburgh, School of Social Work, Child Welfare Resource Center (PACWRC) and the American Public Human Services Association (APHSA) jointly sponsored an evaluation of Organizational Effectiveness practice to gather feedback for continuous improvement efforts and to begin to define the fundamental components necessary to implement the model with fidelity.

We are excited to share a few highlights.

View the full report.

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The report indicates that over 75% of respondents were very satisfied or satisfied with the OE experience and that the process helped to achieve quick wins, mid to long range goals, and to sustain their organizational improvements.


Over 90% of respondents indicated that their organizations had maintained the specific improvements resulting from the OE work. In addition 25 of 27 interview participants indicated that changes that were the initial focus of the work had been sustained.

Client impacts

Almost 60% of respondents also indicate that their OE work positively impacted client outcomes such as reductions in placements, reductions in truancy, more timely permanence, and more timely response to referrals. Respondents reported service enhancements including implementing a practice model, implementing a program improvement plan, better family engagement, increased teaming with families and community partners, additional resource development, meeting visitation requirements, and making it easier for families to access agency services.

This is positive news regarding Organizational Effectiveness in Pennsylvania and across the nation. Please contact the Child Welfare Resource Center for more information: OE Contact Page